What do You Do About a Pushy Client?
Good morning, fellow freelancers and a happy Monday to all of you.While I'm fortunate to love all of the clients I currently work with (sounds amazing, but it's true), there have been several in the past who were... pushy, to put it mildly.
I'm sure you know the type - the client who demands countless revisions, changes the entire scope of the project, or constantly badgers you via e-mail, IM or the telephone about the status of their project.
How have you dealt with this in the past? What tactics do you use to tell a pushy client to back off, without it sounding just as rude or demanding?
Even if you've never been in this particular situation, try to imagine what you would do if faced with a client who demanded a little more than what was reasonable.
I want feedback! Let me know what's worked for you, what didn't work for you, and when you eventually had to tell your client to "hit the road."
Warm Wishes,
Denise
Labels: Question of the Week
posted by Denise @ 10:35 AM
3 Comments:
Hello Denise,
The only time I told a client to basically "go away" was those who were slow payers, or who gave less attention to paying for your services than they did to badger!
However, in freelance work, even with pushy clients, the need to be "diplomatic" is great. If you can build good working relationships, so much the better. But if you DO have an akward client and simply have to tow the line, here is a "stress busting" idea..
Make an audio recording of dealing with a very akward client, telling he/she exactly what you feel about them. It's even more fun if you add another track to imitate the client, so you have a real simulated bust up on your hands!
It's actually good therapy! After such an escapade, it is sometimes easier to deal with them I found!
Best of luck. Mark
Mark,
Thank you for your insightful comment. I agree that diplomacy needs to be first and center when dealing with clients, regardless of how irritated or annoyed they make you feel.
I never thought about making an audio recording to express how I felt! What a great idea :)
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